Shipping policy

Last updated: October 9, 2026

Thanks for shopping with The Nine Club! Here's how shipping works.

Free US shipping on $100+

Orders shipping to the US get free shipping automatically when the order total is $100 or more after discounts. You don't need a code, because it's applied at checkout.

US shipping rates

Nine Club merch: orders up to 1 lb ship for a flat $6.95. Heavier orders are charged USPS rates, calculated at checkout.
Sticker packs: $2 shipping in the US.
Skate Shop products: shipping is calculated at checkout (UPS Ground).

International shipping

Nine Club merch ships worldwide. Rates are calculated at checkout based on where you are. Most countries ship with USPS, and orders to Australia and New Zealand currently ship with DHL Express.
Sticker packs: $5 shipping outside the US.
Skate Shop products ship to the US only.
Customs, duties and taxes: import duties, taxes and customs fees on international orders are paid by the customer on delivery. International orders can take longer to arrive because of customs.

Where your order ships from

Nine Club merch ships from our own location via USPS (DHL Express for Australia/New Zealand).
Skate Shop products ship separately from our partner warehouse via UPS Ground.

If your order has both merch and Skate Shop items, it may arrive in two packages with two tracking numbers. That's normal, and both are on the way!

Processing time

Nine Club merch usually ships within 1-2 business days.
Skate Shop products usually ship within 1-2 business days too, but sometimes delays outside our control can happen (for example, at our partner's warehouse or with the carrier). If your order is held up, we'll let you know.
Out of stock? Skate Shop stock can change fast. If something you ordered turns out to be unavailable, we'll cancel that item and refund you for it.

Tracking

We'll email you a tracking number when each package ships. If your order comes in two packages, you'll get a separate email for each one.

Lost, stolen or damaged packages

Running late or marked delivered but not there? Give it a few extra days. Packages sometimes show up a little after the tracking says they will, and international orders can take longer, especially in customs. If a US order still hasn't shown up after a few extra days, email us at contact@thenineclub.com with your order number and we'll help.
Arrived damaged? Email us within 15 days of delivery with your order number and a photo. See "Damaged, defective or wrong items" in our Refund Policy.

Returns and exchanges

You can return eligible items within 15 days of delivery. Returns for both Nine Club merch and Skate Shop products come back to us (The Nine Club, 313 Grand Blvd, PO Box 225, Venice, CA 90294), not to our partner warehouse. Unused items can also be exchanged for a different size or color within the same 15 days. Please email us before sending anything back. For US returns and exchanges, we'll email you a prepaid USPS return label (our returns address is a PO box, so returns go by USPS). For international returns, we reimburse return postage up to $30 USD. See our Refund Policy for condition requirements, return shipping, exchanges and refunds.

Questions?

Email us at contact@thenineclub.com.