Refund policy

Last updated: October 9, 2026

We want you to be stoked on your order. If something isn't right, here's how returns, exchanges and refunds work.

Questions about a return? Email contact@thenineclub.com with your order number.

The basics

Return window: 15 days from the date your order was delivered.
Condition: items must be unused, in the same condition you received them, and in their original packaging.
Proof of purchase: we need your order number or receipt.
Start by emailing us. Email contact@thenineclub.com before sending anything back. For US returns, we'll email you a prepaid USPS return label.
Return shipping is on us, and we refund your original shipping charge too.
Exchanges: unused items can be exchanged for a different size or color within the same 15 days.

What can't be returned

Gift cards
Used items. Once something has been used, it can't be returned. For example: stickers that have been stuck on, decks that have been gripped or had trucks mounted, grip tape that's been applied, and wheels, bearings or other parts that have been skated.

Sale items can be returned under the same 15-day rule as everything else, as long as they're unused. They're not final sale.

None of this applies to items that arrive damaged, defective or wrong. See below.

Where to send returns

Our store has two kinds of products: Nine Club merch (hoodies, shirts, sticker packs and other Nine Club gear), which ships from us, and Skate Shop items (decks, trucks, wheels, bearings, hardware and other skate products), which ship directly from our fulfillment partner's warehouse.

Returns for both come back to us at:

The Nine Club
313 Grand Blvd, PO Box 225
Venice, CA 90294
United States

This is a PO box, so returns need to go by USPS. The prepaid USPS label we email you already has this address on it. Please don't send returns with UPS, FedEx or DHL, because they can't deliver to a PO box.

Please don't send Skate Shop items to our fulfillment partner's warehouse, and don't send items back to the brand or manufacturer. They can't process returns for orders from our store.

If your order had both merch and Skate Shop items, it came in two packages, but returns for all of it go to the same address above. There's no extra step for Skate Shop returns. Just email us first, like any other return.

Damaged, defective or wrong items

Sorry about that! Email contact@thenineclub.com within 15 days of delivery with:

your order number,
a photo of the item (and the box or label, if it arrived damaged), and
a short description of the problem.

We'll make it right with a replacement or a refund. In most cases we'll ask you to send the item back, and it won't cost you anything: for US orders we'll email you a prepaid USPS return label.

Exchanges

Need a different size or color? Unused items in their original condition can be exchanged within the same 15 days from delivery. This applies to both Nine Club merch and Skate Shop items.

Email contact@thenineclub.com first with your order number and what you'd like instead. Exchanges work just like returns: for US orders we'll email you a prepaid USPS return label, and the item comes back to our Venice address below. Exchanges depend on stock. If what you want isn't available, we'll refund you instead.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll get store credit for the value of your return.

If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver, and they'll find out about the return.

Return shipping

We pay return shipping on every return. Email us at contact@thenineclub.com first. For US addresses, we'll email you a prepaid USPS return label.

Original shipping: when you return an item, we also refund the shipping you paid on it.
International returns: Nine Club merch bought from outside the US can be returned too. Email us first. Send your return with your local postal service so it can be delivered to our PO box, and send us your postage receipt. We'll reimburse your return postage up to $30 USD. You're responsible for any duties, taxes or customs fees.

Refunds

Once your return arrives, we'll check it and issue your refund right away to your original payment method. We'll email you when it's done.

How long it takes to show up depends on your bank or card company. It's often a few business days.

If a return arrives used or missing parts, we won't be able to process it (no refund or exchange). We'll contact you to let you know.

Haven't received your refund?

Check your bank account again.
Contact your credit card company. It may take some time before a refund is officially posted.
Contact your bank. There's often some processing time before a refund is posted.
Still nothing? Email us at contact@thenineclub.com.